Times Are Tough, We Hope These Changes Help

We are currently living through a period of uncertainty we'll never forget. We are going to go through this together. Like many of you, we are trying to do what we can to help our customers and the larger community navigate this challenging time. Here are details on plans that will hopefully help, as well as a sincere ask from us for your input on what more we could do.

Actions We are taking

Adding free tools: Businesses of all types and sizes are finding themselves in the position of having to move whole portions of their operation online. To help your clients adapt, we have made our paid Grader functionality with Self Assessments and Lead Magnets completely free. (available now)

Adding free upgrades: At this time of change, you need to keep in regular contact with your customers and stay connected to their communities. Therefore, for the next 90 days we add the Client Engagement Scoring and Account Management module to each member to let you proactively plan your client meetings and measure engagement. (from 1st of April)

Adding free Solution Sets: To flatten the curve for your clients and yourself, you need to proactively engage your clients and give them confidence that their infrastructure is secure and able to scale with remote work. We created a COVID-19 Remote Work Readiness Self Assessment and a COVID-19 Remote Work Audit with 24 Remediation Project Templates last week. (available now)

Adding partner help: You need programs that free up your time instead of giving you extra work. We have designed programs with partners to make your MSP recession proof without you doing the heavy lifting:

• A complete, well designed, out of the box vCIO Framework
• A unique program setting you up with qualified leads and sales meetings with a completed Needs Assessment report 
• A complete Productized Cybersecurity Program that helps you monetizing on cybersecurity

All programs have been accepting early adopters in limited amounts, please contact me for details. (available now)

Adding new features: We added new features to offer you focus during this time of distraction and uncertainty. These are the three functions to support you and your team:

• the dashboard functions to see your reports, project pipeline and activities in a single page (available now)
• a weekly personalized email digest explaining your growth progress, activities and performance (available now)
• Personal Calendar Sync to Client Engagement Activities (available now)

Adding Self-Help Materials: you do not have time to learn and slowly implement. You need to execute things quickly. We have been updating the Help to be very detailed, we apply in-app tours and explainers for features and functions. We’re extending our weekly live training with COVID-19 Remote Work related tools. (continuous updates)

Adding an Online Community: Connect to others and learn from each other. We are launching the Managed Service Community with Expert Partners. Existing peer groups have been using the community for a while, now we expand this to all members. 

Please, We Want to Hear From You

What we’ve just laid out is a start — our start — for how to help keep businesses moving and growing. But we know that every business’ circumstances are different, and we want to know more about the challenges you’re facing.

Please share your questions, feedback, and suggestions with us by replying to this post. (I will read every single one of your emails). 

We wish you the best and look forward to better times.

Managed Services Platform team