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Making the right choice on an MSP could be a make-or-break decision for your company or organization. We’re here to help you find the perfect MSP that will help accelerate your business’s growth.
There is a right choice and a definite wrong choice as far as MSPs go, but it might not always be easy to decipher between the two. People don’t set out to be bad MSPs, but bad habits can develop bad traits and cause a lot of problems for someone looking for real solutions.
A good MSP should be a great resource and help you understand how technology can benefit your company. That’s the first big bracket to look at: education. Your potential MSP should have a good grasp of technical things. They also have to work with a company to educate on solutions and tactics they offer.
With that being said, education in technical solutions can not be the only thing an MSP has going for them. Some MSPs are striving to be the best technical support possible, but that isn’t going to fully help your business. As a business owner, if you’re only looking for an MSP that knows your area of work, you might be missing out on the full range of possibilities in the technology industry.
Knowledge is important, but it is not everything. Some MSPs offer the world, but can’t deliver on their promises. These MSPs are ultimately salespeople trying to sell the services that they wished they offered.
You are the expert in your field, so you shouldn’t need someone else to tell you how to run your business. You need an MSP that is going to look at your company and its goals and come up with the best solution for you based on that technical knowledge. It shouldn’t even matter what type of technology you have; your MSP should be able to dive into that technology and come back with results-driven specifically for you, not just for their own personal product offering.
But, how do they get to the point where they can implement their technology skills? Asking you, the business owner, questions!
The second bracket to look at when deciding what MSP to go with is their ability to talk, ask questions and understand your business. You want to find someone that cares about your business, understands your needs and then displays their abilities. It is good to have someone that understands your technology, but it’s even better to have someone that aligns with your growth.
Look at the difference between a good and bad MSP like the difference between jiffy lube and a mechanic. Jiffy Lube is all about process and quick fixes and getting people in and out as quickly as possible. A mechanic will assess your whole car and see what has gone wrong in the past and what has to be fixed versus what could be a potential fix for the future.
Ultimately, if a prospective MSP is not trying to hear you out and learn about your company, they probably won’t be a great fit for you. Find the solution that has your company’s best interests and you won’t go wrong!