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Today, we tackle the uncomfortable task of firing an MSP — something that must be done but isn’t fun. Since this is such a daunting task, we’re giving you three tips to make it the smoothest transition possible.
Tip 1: Have the keys to the kingdom.
If you are frustrated or unhappy with your current MSP, then it can be scary to think about firing them considering they have so much power over your technology. If you have a good MSP or someone who is easy to work with, it would cause no problem to transition to a new MSP that works better for your business because that MSP would help with the transition. But, if you have an MSP that you are nervous about withholding information or sabotaging your business, then it is time that you get more access to your passwords. Essentially, you need to be the one with the most control.
If you don’t currently have all your technology’s passwords plus an overarching master password, then you need to get access to those things.
Let this be a test for your MSP. You may have a great MSP, and that means that you already have access to all passwords and have total control over your accounts and systems. If you don’t, then maybe your MSP is not the best fit for you.
So, the first thing to do when you are going to fire your MSP is to get all your passwords and confirm that they are accurate.
Tip 2: Have a transition plan.
Like anything within your business, you want to have a plan for what the transition to a new MSP will look like. When picking a new MSP, look at all the things that your current MSP is struggling with and make your decision based on some of those aspects. It is best to have a new MSP picked out so you can give them passwords and authentication information so they can start preparing to take over.
It is also a good idea to have a risk audit done and get that information over to your new MSP as well.
Do not let your current MSP know what is happening until the day you are letting them go because they may struggle to finish up projects in a timely manner or continue to do their job fully.
Tip 3: Transition at a convenient time.
Be aware of what your business is doing and make sure you plan to transition to a new MSP at a time that is most convenient for your business. Don’t choose to switch your MSP provider during a product launch or in the middle of a massive project. It is best to wait until the summer or a non-busy time to make this transition go well.
The last thing to keep in mind is that it is okay to look at other MSP offers, even if your MSP is amazing. It is not a bad idea to know what all your options are and compare those options to what your current MSP offers.